Case Study:
From “Management by Hope”
to Engineered Results
Six-month engagement · SME · UK
Stop guessing. Start knowing. Accelerate results.
Challenge
Strong operational activity but a performance plateau. Leadership was reading dashboards and reports that pointed in the wrong direction. Decisions driven by gut feel and correlation. The business believed its highest-volume service lines were its most profitable – we found they weren’t.
Solution
Rapid Performance Diagnostic using the Service Outcome Map of the business, built in weeks, not months. Tested 22 hypotheses. Identified that the client’s lead product was loss-making, while underutilised assets represented a critical, unseen profit lever. Moved immediately into Outcome Sprints working alongside the operational highlighting decison points and impact.
Result
Achieved 17% revenue growth and 16% gross margin improvement year on year. Same team. No new technology or structural changes. The only thing that changed was knowing what actually caused performance improvement, and acting on it.
%
gross margin improvement YoY
%
revenue growth YoY
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Project response
What They Said
“What you did for us was amazing”
“You’re a gent, thank you!
It has been a pleasure to work with you the past 6 months or so!”
Stop guessing. Start knowing. Accelerate results.
ABOUT US
Why us?
CEO: George Davies
CIO: Sam Collett
20+ Years Leadership from startups to enterprise transformations. Hands-on builder who codes, designs, and scales businesses. AI pioneer.
Testimonials
Clarity on what actually matters, coupled with savvy application of technology has delivered multiple millions of new revenues & savings for our customers
Jim Bennett - Making it happen through high-performance teams
I get it. Next level analytics - reporting and forecasting.
Royal Mail
"Accelerating Business Performance"
"I worked with George and his team at Telefonica Tech UK, where their outcome-led approach was instrumental in helping us achieve the profitable growth we delivered during my time as CEO.
George applied an outcome-led approach for the businesses he has led as CEO to accelerate performance and has then transferred this know-how to the client businesses he works with. This gave me great confidence in the approach and the results that can be achieved.
They're worth talking to if you're looking to drive your business to the next stage."
Martin Hess Former CEO, Telefonica Tech UK